The tech giant has allowed hundreds of outside software developers to access the inboxes of Gmail users, the Wall Street Journal reported on Monday.
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| © Marcio Jose Sanchez/AP Photo FILE - This July 19, 2016, file photo shows the Google logo at the company's headquarters in Mountain View, Calif. Voters in a Northern California city will decide whether Google and other tech companies should help pay for the traffic headaches and other problems that have arisen as their workforces have swelled during the past decade. The city council in Mountain View, California, voted Tuesday, June 26, 2018, to place a measure on the November ballot asking residents to authorize taxing businesses between $9 and $149 per employee. (AP Photo/Marcio Jose Sanchez, File) |
By Elizabeth Chuck, NBC News
Google — which a year ago vowed to clamp down on Gmail users' privacy
— has reportedly been letting outside app developers scan millions of
inboxes, according to a Wall Street Journal examination.
Despite the promise
from Google last June to stop scanning Gmail messages for the purpose
of selling targeted ads, the tech giant has been allowing hundreds of
outside software developers to access inboxes, the Wall Street Journal
reported on Monday.
The app developers were reportedly granted
access to the inboxes of users who signed up for email-based tools, such
as price comparisons or travel-itinerary planners, the Journal said. By
opting in to those tools, users were potentially exposing entire Gmail
messages, email addresses, and other pieces of information to third
parties, it added.
Allowing
artificial intelligence to scan inboxes is fairly common. But the
Journal claimed that it's not just computers looking through emails: in
some cases, human employees at the third parties have also been scanning
users' Gmails, the paper said.
Tech
And
the consent form that Gmail users must sign to allow outside apps to
connect to their inboxes does not explicitly spell out that actual
people might be peeking at their private messages, it said.
NBC
News could not independently verify the Wall Street Journal's report,
and Google did not immediately respond to an inquiry for comment.
But
Google told the Journal that it only provides data to outside
developers who have been vetted. And data is only from users who have
explicitly granted permission to access their email.
In a
statement, it also said Google's own employees read emails only "in very
specific cases where you ask us to and give consent, or where we need
to for security purposes, such as investigating a bug or abuse."
The
allegations come amid loud calls for data privacy following revelations
of improper sharing of user data by Facebook during the 2016 election,
as well as the social network's handling of the scandal.
Last week, Facebook and Twitter launched new transparency tools
ahead of the midterm elections, giving the public an unprecedented,
behind-the-scenes look at what ads are being run on their services.
Also last week, California passed the country's strongest data privacy law yet,
requiring big tech companies including Facebook, Google and Amazon to
disclose what data they are collecting about consumers and with whom
they are sharing the information.
With 1.4 billion users, Gmail is
the most popular email service in the world. This is hardly the first
privacy violation it has been accused of: When Gmail launched in 2004,
it caused an uproar by displaying ads at the top of users' inboxes that
used keywords from their emails to advertise related products.
The service has also been subject to several lawsuits in regards to its privacy policy throughout the years.
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